Refund policy

At Melbourne Shelving, we strive to provide high quality shelving products and excellent customer service. If you are completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.

1. Eligibility for returns

1.1 Items must be returned within 5 days of the delivery date.

1.2 Items must be unused, in their original condition, and in the original packaging.

1.3 Proof of purchase (receipt or order confirmation) is required.

1.4 Custom or special order items are not eligible for return unless defective.

2. Return Process

2.1 To initiate a return, contact our customer service team with your order details.

2.2 Once approved, we will provide return instructions and return shipping address. 

2.3 The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

2.4 The customer is able to drop off the returned item to our warehouse without any costs.

3. Refund Policy

3.1 Refunds will be issued to the original payment method within 5 business days after the returned item is inspected and approved.

3.2 Delivery fees are non refundable, except in cases where we made an error.

3.3 If the returned item is damaged, used, or missing components, we reserve the right to issue a partial refund or deny the refund.

4. Exchanges

4.1 We only replace items if they are defective or damaged upon delivery.

4.2 If you need an exchange, contact us within 5 days of delivery.

5. Damaged or defective items

5.1 If you receive a damaged or defective item, notify us within 5 days of delivery.

5.2 provide photos of the damaged or defective item along with your order details.

5.3 We will offer a replacement, refund, or store credit based on the issue.

6. Non returnable items

6.1 The following items cannot be returned:

Assembled or used shelving.

Custom or personalized shelving.

Items marked as Final Sale.